Shipping policy

By placing an order through Astrid Oslo, you agree to the terms and conditions below. They are provided to ensure that both parties are aware of and accept this agreement to protect each other and to set expectations for our service.

1. general

Subject to stock availability, we endeavour to maintain an accurate inventory, however from time to time there may be stock deviations and we may not have all items in stock at the time of purchase. In such cases we will contact you to advise you whether you would prefer to wait for the out of stock item to be restocked or whether you would prefer a voucher.

2. shipping costs

Shipping costs are calculated at the time of purchase based on the weight, size and, above all, the destination of the items in your order. Payment for shipping costs will be charged at the time of purchase. This price will be the final price of your order for shipping costs.

3. Returns

The terms and conditions for returns are available on the Returns and Refunds Policy page, which can be found at the bottom of the page.

4. Delivery terms

In general, orders shipped abroad can take 4 days to arrive. However, in exceptional cases, it may take longer (up to fifteen days). This varies greatly depending on the type of delivery chosen and the supplier of the items included in your order.

Delivery time

Orders are usually processed within 2 business days of payment of the order. In fact, we allow 24 hours to change the shipping address.

Our teams contact the warehouses from Monday to Friday during office hours, except on national holidays, when shipping with the warehouses will not be activated.

When you order from Astrid Oslo, the maximum delivery time is 3 business days. Orders are usually shipped within 3 business days. However, during this busy period it may take 1 to 3 weeks.

It is important to note the difference between shipping and delivery. Delivery refers to the transportation of goods and their delivery to a destination address. Shipping, on the other hand, is the actual shipping of the goods in an order.

Therefore, the delivery time may exceptionally be up to 2 weeks.

These are the exceptional total times, but Astrid Oslo would like to inform you about this to avoid any inconvenience. That said, we want you to be satisfied when the 2 week delivery time has expired.

We will offer you solutions such as returning your order at our expense or creating a gift card for a higher value than the original order. This almost never happens, but Astrid Oslo is becoming a victim of its own success, and we prefer to anticipate these situations and inform you of what our customer service policy is.

Therefore, if you have received your order confirmation by email 3 weeks or more ago, please reply to the order confirmation or send us an email at kontakt@astrid-oslo.com.

In order for your email to be processed as quickly as possible, we recommend that you include the following information in your email:

- Your order number

- The email address you used to place your order

- Your last name

- Your first name

- The contents of your order (also approximate)

- Date of your order

If you send us an email to kontakt@astrid-oslo.com, we also recommend that you write "Delivery time - Your order number" as the subject of the email.

Example: "Delivery time - #125698".

Astrid Oslo's customer service will respond to you within 24 business hours via email to resolve your situation.

4.4 Change of delivery address
For requests to change the delivery address, we can change the address at any time before the shipment of the order.

4.5 Delivery via post box
Astrid Oslo only ships to PO Box addresses using the postal service. We are currently unable to offer courier services to these locations.

4.6 Delivery to military addresses
We can deliver to military addresses via USPS. However, we are unable to offer this service via courier services.

4.7 Sold out items
If an item is out of stock, we will contact you to ask if you would prefer to wait for the out of stock item to come back in stock, or if you would prefer a credit card. This credit card will be worth more than the value of your original order.

4.8 Exceeding the delivery time
If you have exceeded the delivery time, please contact us at kontakt@astrid-oslo.com so that we can process your request.

5. Tracking alerts
After shipment, you will receive a tracking link where you can follow the progress of your shipment based on the latest available updates from the shipping service provider.

6. Packages damaged during transport
If you discover that a package has been damaged in transit, please refuse delivery if possible and contact our customer service department. If the package was delivered without your presence, please contact Astrid Oslo's customer service at kontakt@astrid-oslo.com.

7. Fees and taxes
7.1 Sales tax
Sales tax has already been added to the price of the products displayed by Astrid Oslo when you place your order.

8. Cancellation

If you change your mind before receiving your order at Astrid Oslo, we can accept cancellations at any time before the order has been shipped. If an order has already been shipped, please see our refund policy at the bottom of the page.

9. Insurance

Packages are insured against damage and loss up to the value stated by the carrier. The loss is recorded in the event that the postal service confirms the loss. A delivery that is confirmed by the postal service is considered valid. Astrid Oslo has experienced too many cases of dishonest customers claiming non-delivery to rely solely on what the customer says. However, Astrid Oslo will do its utmost to satisfy you by returning the items in your order at your expense or offering you a gift certificate of a higher value than the original order.

9.1 Process for packages damaged in transit

We will issue a refund or replacement in accordance with the returns and refunds policy at the bottom of this page.

9.2 Handling of packages lost in transit

If the postal service confirms that a package has been lost in transit, Astrid Oslo will do its utmost to accommodate you by returning the items in the order at your expense or by offering you a gift certificate for a value greater than the value of the original order.

10. Customer service

For customer service inquiries, please send an email to kontakt@astrid-oslo.com.